BMC Remedy Training Course Content

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BMC Remedy Training Course Content Details

What is Bmc Remedy

BMC Remedy Action Request System (ARS) could be a proprietary application server developed ab initio by Remedy corporation and purchased by BMC package in 2002. it’s best referred to as being a part of the BMC Remedy IT Management Suite, a group of applications that runs over ARS.
BMC Remedy Mid-Tier could be a server element within the Action Request System design created by BMC package. it’s designed to serve ARS applications and connected things across the {web|the net} and build them accessible for web based mostly purchasers.Bmc Remedy training in hyderabadMid-Tier is itself not a shopper, as a server element it connects to Associate in Nursing ARS server that contains the applications and connected workflow; it interprets shopper requests, interprets responses from the server, handles net service requests, and runs server-side processes. It cannot work while not Associate in Nursing AR System server. Typical purchasers of Mid-Tier area unit net browsers and net service based mostly applications. Associate in Nursing administrator doesn’t have to be compelled to style websites specific for the onlineshopper as forms via the Mid-Tier area unit shown precisely as they’re originally designed via the AR supervisor.
BMC Remedy Service table automates incident and drawback management processes, enabling service desks to respond quickly and expeditiously to conditions that disrupt business services. BMC’s unmatched integration through a unified design for all IT services support functions provides direct visibility into business priorities through integration with a single Configuration Management information (CMDB) and out-of-the-box workflow automation with other service support processes.for more info click here.

BMC Remedy Course Content

1.INTRODUCING AR SYSTEM

  • Introducing the fictitious company Venizyne
  • Understanding the architecture of AR System
  • Identifying the benefits of AR System
  • Discussing AR System business roles

2. ACCESSING AR SYSTEM APPLICATIONS

  • Using BMC Remedy User
  • Using BMC Remedy Mid Tier
  • Using the Preference Server
  • Accessing forms in AR System

3.WORKING WITH AR SYSTEM FEATURES

  • Working with Alerts
  • Using Basic and Advanced search
  • Creating reports in AR System
  • Creating macros in AR System

4.USING BMC REMEDY DEVELOPER STUDIO

  • Dismantling an AR System application
  • Exploring BMC Remedy Developer Studio
  • Using forms in AR System
  • Creating and using fields
  • Using workflow in AR System

5.UNDERSTANDING ACCESS CONTROL

  • Understanding the access control model in AR System
  • Understanding the need for users and groups
  • Creating groups in AR System
  • Creating users in AR System
  • Implementing access control for forms, fields,and workflow
  • Setting default permissions for an application

6.UNDERSTANDING AR SYSTEM OUT-OF-THE-BOX APPLICATIONS

  • Understanding various out-of-the-box application

BMC Remedy Training Demo

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Updated: June 5, 2017 — 9:34 am

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