ITIL Training Course Content

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ITIL (IT Infrastructure Library)Training Course Content Details

What is ITIL

ITIL, formally Associate in Nursing form for info Technology Infrastructure Library, could be a set of practices for IT service management (ITSM) that focuses on positioning IT services with the wants of business. In its current type (known as ITIL 2011), ITIL is revealed as a series of 5 core volumes, every of that covers a distinct ITSM lifecycle stage. though ITIL underpins ISO/IEC 20000 (previously Bachelor of Science 15000), the International Service Management commonplace for IT service management, there ar some variations between the ISO 20000 commonplace and also the ITIL framework.ITIL Training in hyderabad kukatpally
ITIL describes processes, procedures, tasks, and checklists that aren’t organization-specific, however is applied by a corporation for establishing integration with the organization’s strategy, delivering price, and maintaining a minimum level of ability. It permits the organization to determine a baseline from that it will set up, implement, and live. it’swont to demonstrate compliance and to live improvement.
Since July 2013, ITIL has been closely-held by AXELOS, a venture between Capita and also the cupboardworkplace. AXELOS licenses organisations to use the ITIL belongings, accredits authorised examination institutes, and manages updates to the framework. Organizations that want to implement ITIL internally don’t need this license. For more info click here

ITIL Course Content

01. Service management as a practice

  • Concept of best practices in the public domain
  • Concept of a service
  • Concept of internal and external customers
  • Concept of internal and external services
  • Concept of service management
  • Concept of IT service management
  • Concept of stakeholders in service management
  • Processes and functions
  • Process model and the characteristics of processes

02.ITIL service lifecycle

  • Describe the structure of the ITIL ® service lifecycle
  • Purpose, objectives and scope of service strategy
  • Purpose, objectives and scope of service design
  • Purpose, objectives and scope of service transition
  • Purpose, objectives and scope of service operation
  • Purpose, objectives and scope of continual service improvement

03.Generic concepts and definitions

04. Key principles and models

  • Describe value creation through services
  • Importance of people, processes, products and partners for service management
  • Major aspects of service design

05.Continual service improvement

  • Continual service improvement approach
  • Role of measurement for continual service improvement
  • Types of metrics (technology metrics, process metrics, service metrics)

06.Service strategy


  • Service portfolio management
  • Financial management for IT services
  • Business Relationship management

07.Service design

  • Service level management
  • Service catalogue management
  • Information security management
  • Supplier management
  • Capacity management
  • IT service continuity management
  • Design coordination

08.Service transition

  • Change management
  • Release and deployment management
  • Knowledge management
  • Service asset and configuration management
  • Transition planning and support

09.Service operation

  • Incident management
  • Problem management
  • Event management
  • Request fulfilment
  • Access management


  • The service desk function
  • The technical management functions
  • The application management functions with application development
  • The IT operations management function (IT operations control and facilities management)


  • Process owner
  • Process manager
  • Process practitioner
  • Service owner
  • Recognize the responsible, accountable, consulted, informed (RACI) responsibility model

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Updated: May 10, 2017 — 8:52 am

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