ServiceNow Training Course Content

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ServiceNow Training Course Content Details

What is Servicenow

ServiceNow, Inc. could be a cloud computing company headquartered in metropolis, California. it absolutely wassupported in 2003 by Fred Luddy, the previous CTO of software package corporations Peregrine Systems and Remedy Corporation. ServiceNow is listed on the ny exchange and could be a constituent of the Russell one thousand index.
After serving as CTO for Peregrine Systems in point of entry, Fred Luddy started Glidesoft, Inc. in 2003.Glidesoft specialised in IT service management applications supported ITIL standards. In 2006, the corporate modified its name to ServiceNow. In 2007, ServiceNow according associate annual revenue of $13 million and started serving IT solutions to giant corporations like TIAA-CREF, Intel, Staples, Safeway, University of point of entry, and AstraZeneca.

Servicenow training in hyderabad kukataplly

Servicenow training in hyderabad kukataplly

In 2011, Frank Slootman replaced Luddy as chief operating officer. Slootman was antecedently the chief operating officer of knowledge Domain before it absolutely was purchased by EMC Corporation.

In 2012, ServiceNow became a in public listed company. ServiceNow was thus the primary technology company taken public by Morgan Stanley since Facebook. Shortly once going public, ServiceNow settled its headquarters from point of entry to metropolis.

ServiceNow presently holds extra workplace locations in point of entry, London, ny town, Kirkland, Washington, point of entry, Frankfurt, Orlando, Toronto, Sao Paulo, Amsterdam, Paris, Singapore, Sydney, and Hyderabad. for more info click here



ServiceNow Course Content

01.APPLICATIONS AND MODULES CREATION

  • Restricting visibility of application based on roles
  • Creating depenedency fields
  • Dictionary overrides
  • Views and View rules
  • Reference qualifiers
  • data lookup definitions
  • assignment rules

2.INTRODUCTION TO SCRIPTING

  • UI policies
  • Data policies
  • Client scripts
  • Client scripts best practices
  • Business rules

03. UI ACTIONS

  • UI Actions
  • Script actions
  • script includes
  • GlideAjax
  • Table based notifications

04.EVENT BASED NOTIFICATIONS AND MAIL SCRIPTS

  • Service catalog
  • Creating workflows
  • workflow activities
  • workflow based notifications
  • catalog client scripts
  • catalog UI policies

05.CREATING CATEGORIES AND SUB CATEGORIES

  • Order guides
  • record producers
  • Schedule jobs
  • scheduling reports
  • introduction to integrations
  • Example of REST and SOAP

6.INTRODUCTION TO SERVICENOW TRAINING

  • Introduction to service now instances & Process
  • SNC Navigations
  • SNC Applications and Modules




7.CREATING NEW SECTIONS IN FORMS-SERVICENOW TRAINING

  • Personalizing Lists and List controls
  • Introduction to Different types of Fields
  • Dependent choice field creation”
  • TABLES & COLUMNSAND ADMINISTRATION Introduction
  • schema map
  • creating tables adding fields etc.

8.CONFIGURING USERS AND GROUPS AND ADMINISTRATION

  • Groups
  • Roles-Servicenow training
  • Roles tagging to users and groups”
  • Limiting access of Applications and modules to specific set of roles
  • INTRODUCTION ON DIFFERENT MODULES
  • Incident Management
  • Problem Management

9.CHANGE MANAGEMENT AND IT’S WORKFLOWS

  • Servicenow Training developer Level Management”
  • CHANGE MANAGEMENT Different types of change requests and their significance
  • Change Types and Respective workflows
  • Risk Assessment Plugin activation-Servicenow training
    Risk Questionnaires configuration and defining thresholds and conditions
  • Forms, Lists and Tables”
  • BASIC FORMS AND LIST MODIFICATIONS AND ADMINISTRATION
  • Personalizing Forms
  • Various types of reports and usage
  • Using Script Includes in reports
  • Scheduling reports-Servicenow training

10.SERVICENOW TRAINING CATALOG INTRODUCTION TO ITEMS AND CATEGORIES

  • Record Producers
  • Introduction to Variables and Variable Sets.
  • Creating workflows
  • Associating workflows to Items
  • EMAIL NOTIFICATIONS AND EVENTS Email notification creation
  • Templates utilization in email notification
  • Events creation-Servicenow training

12.EMAIL NOTIFICATION THROUGH EVENTS

  • Email notification in workflow via notification and events
  • Send to event creator usage
  • Email Inbound and Outbound server
  • properties setting
  • Debugging mail sending issues”
  • IMPORT SETS AND TRANSFORM MAPS Data load through excel
  • Transform Mapping(Auto and Manual mapping)




ServiceNow Training Demo

Contact Us for ServiceNow Online and classroom training

venkat: 9059868766
email:[email protected]
Address: PlotNo 126/c,2nd floor,Street Number 4, Addagutta Society, Jal Vayu Vihar, Kukatpally, Hyderabad, Telangana 500085

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Updated: May 11, 2017 — 10:16 am

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